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FAQ

Is there a minimum order requirement?

No, there is a no minimum order requirement.

When will my order ship?

At CottonAge.com, when we receive your online order, we make every effort to ship your items on either the same business day or the next business day- Monday through Friday. Please keep in mind that we operate during Pacific Standard Time. Ordering BEFORE 3:00pm PST makes your order more likely to be shipped the same day. If we have any issues causing long delays with shipping your order, we will call or email you. If you have any urgent shipping needs, please call us to make special arrangements for shipment scheduling or expedited servicing needs. All orders are typically shipped via FedEx Ground delivery or USPS, unless otherwise indicated and paid for on your order.

Shipping and Delivery Time- When will I receive my order?

Most orders will be received 3-5 business days after the order is processed. Please refer to the displayed Shipping map and refer to Policies page for more information. If you have special shipping needs or require expedited shipping, please do not hesitate to call us for assistance. We will make every effort to accommodate your needs.

Will my entire order ship in one box?

This will depend upon how many items you have ordered. Also, on occasion, we will be shipping an item from another warehouse and you may be receiving multiple boxes.

Will my package be delivered on a Saturday?

No, it will not. The only way you can expect a delivery by FedEx on a Saturday is if you have made special arrangements with us by phone on a Friday for FedEx NEXT DAY AIR with a special indication and an additional charge for Saturday delivery.

How much will it cost to ship to Canada?

Our shipping charges to Canada are based on weight of your merchandise and FedEx delivery fees. Once you have added all items to your shopping cart, please proceed to Checkout and enter all appropriate information including shipping address. The next page will display your total shipping cost.

Do you ship outside of the U.S.?

At CottonAge.com we will ship anywhere in the USA, Puerto Rico, Alaska, Hawaii, and Canada.

Do you drop-ship or blind-ship?

Yes, we dropship. CottonAge offers DropShipping services, please contact us for more details

What size should I choose?

In regards to all Apparel, please refer to descriptions, measurements and photos to help you best decide on what size will be right for you. You can also call for assistance.

You might also want to check to see if the item is Average Fit, Slim Fit, or a Larger Fit as it may affect what size you choose.

Slim fit: Snug around the body.

Average fit: Feels normal around the body.

Larger fit: Made to look loose around the body.

Will the item shrink?

Due to the nature of some fabrics, some minor shrinkage will occur after laundering. Always follow care instructions on the label.

Will you carry every item, all of the time?

We make every effort to stock our most popular items year round. We cannot promise that we will have every item stocked year after year. Products may change or be discontinued at any point in time.

Will the price be the same if I call back next month to order?

As we do make every effort to pass savings down to our customers and keep our prices comparatively low, we cannot guarantee that our prices will remain the same at all times. Current prices will always be displayed on our website at CottonAge.com.

Do you offer screen-print services?

Yes, we do offer screen-print/customization services.

What are my options for Payment Method?

We accept most major credit cards, personal or company checks, and PayPal for payment of your order. If paying by check, please send it to 18241 Mt.Baldy Cir. Fountain Valley, CA 92708 and note your Order id # on the check. Orders will be shipped upon check clearance- 5-10 business days. You will be sent an email as soon as your check is received, followed by another email when your order is shipped. If you are paying by either credit card or Paypal, you will receive a confirmation via email as soon as you place your order.

What happens when an item displays Out of Stock or is on back-order?

Due to the overwhelming popularity of some of our products, you may find something to be Out of Stock or on backorder. A product may be placed on backorder until additional inventory is received. If an item turns out to be on backorder, we will let you know via email or a telephone call. If an item is displayed to be Out of Stock on the website, it will not be available for purchase until we have restocked the item. CottonAge.com's website will be updated with the product's availability as soon as possible. If we have informed you that your item is on backorder, it will be filled as soon as the product is restocked. Then, a shipment confirmation email will be sent to you immediately. If you have questions about Out of Stock or backordered items, please feel free to contact us

How do I change or cancel my order?

We do our best to ship all orders the same or next day that the order is received. If you would like to change or add items to your order, please call us immediately at (714) 241-8172 or email us at contact us. We will make every effort to accommodate your request to modify or cancel an order before the order is shipped out. If the order has already entered the shipping process, it cannot be changed or canceled. However, you may return your items once you have received them. If you would like to return an order, please note our Exchange and Return Policy below.

You can do changes and cancellation on Embroidery orders as well unless all cancellation or any kind of change is requested within 1 business day.

How do I track my order?

Once your order is shipped you will receive an email with your shipment tracking number. Please keep the tracking number to reference the status of your shipment. If you do not receive your shipment within a reasonable time, please email us with your invoice/order i.d. number, name, contact info, and tracking number and indicate the best time to reach you.You can track your order at either FedEx.com or USPS.com

What if I lost my password?

If you have lost or do not remember your username and password, choose the Recover Password option. You will be asked for your email address, shortly you will receive the information you gave when you registered. If you need to change your username or password please contact us.

What is your Exchange and Return Policy?

We will be glad to refund or exchange any new or unused merchandise. If you would like to return a product that is in new or unused condition, you are entitled to a replacement, refund, or credit within 60 days of the date of invoice. If the return is not a result of our error and your item is returned in new condition within 60 days of delivery we will refund the full cost of the merchandise minus the original shipping and handling fees. Personalized items will not be eligible for refund or return. If there is ever a problem with a shipment, we must be notified within 60 Days of the invoice receipt date to replace or reship any items.

To return products, send an e-mail to info@cottonage.com including the name and last name of the purchaser, day time phone number, e-mail address, and reason for return. Upon receipt of your e-mail, the Cottonage.com Return Department will send you a reply with the return address and a "Cottonage Return Number"(RMA#). Products returned without the RMA# will not be accepted. Upon receipt of the RMA#, repack the items, enclose a copy of the original invoice or packing slip, and return the package within 5 days via mail, FedEx, RPS, Federal Express, or any other courier that issues a tracking number. The RMA# MUST appear on the outside of all packages and returns must be within 60 Days of invoice receipt.

Cottonage.com reserves the right to modify its exchange and return policy.

Privacy Policy

CottonAge.com has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: CottonAge.com.

1. Notification of Changes:

If CottonAge.com makes changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time. If we change the way we use you[r] personally identifiable information we will notify you via electronic mail and you will have the option to "opt-out" of that new use.

2. Opt-out of Communication:

We may from time to time send you e-mail or other communications regarding current promotions, specials and new additions to the CottonAge.com site. You may "opt-out," or unsubscribe from our newsletters by following the unsubscribe instructions in any e-mail you receive from us.

3. Cookies:

We use cookies to help identify you when you visit our store and to customize your experience. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site.

4. Security:

At CottonAge.com you can be assured that your personal information is secure, consistent with current industry standards. In order to most efficiently serve you, credit card transactions are handled by established third party banking. They receive the information needed to verify and authorize your credit card or other payment information.

5. Legal Disclaimer:

Occasionally CottonAge.com may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. CottonAge.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

6. Third Parties:

The information collected by CottonAge.com is used only for the limited purposes of processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, and to notify you of products or special offers that may be of interest to you. We do not sell or rent our customer information to any outside party under any circumstances.

7. Log Files:

When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, and IP address. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials.

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