Home FAQ

FAQ

Is there a minimum order requirement?

There is no minimum purchase on our website. You can purchase as little as one item.

When will my order ship?

As soon as your online order is received, we make every effort to ship your items on either the same business day or the next business day. Monday through Friday. Please keep in mind that we operate during Pacific Standard Time. Ordering BEFORE 3:00pm (Pacific Standard Time) makes your order more likely to be shipped the same day. If we have any issues causing long delays with shipping your order, we will call or e-mail you. If you have any urgent shipping needs, please call us to make special arrangements for shipment scheduling or expedited servicing needs. All orders are typically shipped via FedEX Ground or USPS, unless otherwise indicated and paid for on your order.

Canadian shipments are shipped via UPS or Fedex Standard delivery, arriving in approximately 5-7 business days. Customers are responsible for import duties, broker fees, etc. as required by your country’s law and customs rules.

I am placing a large order. How long will it take to ship out?

For orders totaling over $1,000.00, we may request an ID and Credit Card Authorization Form be filled out by the customer. We will request the form to be both processed and on file with us before your shipment leaves our warehouse. This is to ensure your financial safety. We will contact you for orders that require this form to be submitted. It may take 2-3 business days to process a Credit Card Authorization Form before your order is shipped. For large orders totaling over $1,000.00, it may take up to 3-4 business days to process before we ship the order out.

Shipping and Delivery Time- When will I receive my order?

Ordering BEFORE 3:30pm (Pacific Standard Time) makes your order more likely to be shipped the same day. Most orders will be received 3-5 business days after the order is processed. Please refer to our Policies page for more information. If you have special shipping needs or require expedited shipping, please do not hesitate to call us for assistance. We will make every effort to accommodate your needs.

Will my entire order ship in one box?

This will depend upon how many items you have ordered. Also, on occasion, we will be shipping an item from our other warehouses and you may receive multiple boxes.

Will my package be delivered on a Saturday?

Packages are not delivered on Saturdays unless special arrangements have been requested by phone prior to and additional charges have been paid for. Please note that for orders made on Friday, customers will be required to call by 3:00pm (Pacific Standard Time) and make special arrangements for a Special Saturday Delivery.

How much will it cost to ship to Canada?

Our shipping charges to Canada are based on the weight of your merchandise and Fedex delivery fees. Once you have added all items to your shopping cart, please proceed to Checkout and enter all appropriate information including shipping address. The next page will display your total shipping cost.

Canadian shipments are shipped via Fedex Standard delivery, arriving in approximately 5-7 business days, pending Customs clearance. Customers are responsible for their own import duties and brokers fees, as required by your country’s laws and customs rules.

Do you ship outside of the U.S.?

At CottonAge.com we will ship anywhere in the USA (including Alaska and Hawaii) Puerto Rico, and Canada.

Do you offer Drop Shipping Services?

Yes, we offer Drop-Shipping Services. We ship your orders via Blind Shipping in which we ship your orders to your customers without including a packaging slip, invoice, and our company name.

How can I become a Wholesaler/Drop-Shipper?

Potential wholesalers/drop shipper can submit a completed form along with your resale permit or Tax ID number. After you complete the easy and free application form, one of our customer service representative will review your application. You will not be able to access the wholesale side of the system until our team approves your application. Once approved, we will be in touch quickly with an update on your registration status.

Will the item shrink?

Due to the nature of some fabrics, some minor shrinkage will occur after laundering. Always follow care instructions on the label.

Will you carry every item all of the time?

We make every effort to stock our most popular items year round. We cannot guarantee that we will have every item stocked year after year. Products may change or be discontinued at any point in time.

Will the price be the same if I call back next month to order?

As we do make every effort to pass savings down to our customers and keep our prices comparatively low, we cannot guarantee that our prices will remain the same at all times. Current prices will always be displayed on our website at CottonAge.com.

Do you offer embroidery service?

Yes, we offer embroidery services.

*Please note that turnaround time for deliveries do NOT include the day of shipping, weekends or holidays for both regular ground or expedited shipments. All embroidery orders require a lead time of 2-5 business days regardless of your chosen shipping method.

What are my options for Payment Method?

We accept most major credit cards, personal or company checks and PayPal for payment of your order. If paying by check, please send your check to 18241 Mt. Baldy Cir. Fountain Valley, CA 92708 and note your Order ID # on the check. Orders will be shipped upon a check clearance of 5-10 business days. You will be sent an e-mail as soon as your check is received, followed by another e-mail when your order is shipped. If you are paying by credit card, you will receive a confirmation via e-mail as soon as you place your order.

How do I change or cancel my order?

We do our best to ship all orders the same or next day that the order is received. If you would like to change or add items to your order, please call us immediately at 1 (714) 241-8172 or e-mail us at contact us. We will make every effort to accommodate your request to modify or cancel an order before the order has been out. If the order has already entered the shipping process, it cannot be changed or cancelled. However, you may return your items once you have received them. If you would like to return an order, please note our Exchange and Return Policy below.

You can do changes and cancellation on Embroidery orders as well unless all cancellation or any kind of change is requested within 1 business day.

How do I track my order?

Once your order is shipped you will receive an e-mail with your shipment tracking number. Please keep the tracking number to reference the status of your shipment. If you do not receive your shipment within a reasonable time, please e-mail us with your invoice/order ID number, name, contact info, and tracking number and indicate the best time to reach you. You can track your order at either Fedex.com, or USPS.com.

What if I lost my password?

If you have lost or do not remember your username and password, choose the Recover Password option. You will be asked for your e-mail address and you will receive the information you gave when you registered. If you need to change your username or password please contact us.

What is your Exchange and Return Policy?

We will be glad to refund or exchange any unused merchandise. If you would like to return a product that is in unused condition or is not embroidered, you are entitled to a replacement, refund, or credit within 60 days from the date that the invoice was created. If the return is not a result of our error and your item is returned in new condition within 60 days of delivery we will refund the full cost of the merchandise only (shipping fees are excluded). Embroidered orders will not be eligible for refund or return. If there is ever a problem with any shipments please note that we must be notified within the first 60 days from the date your order was created so that we may replace or re-ship any lost or misplaced order/items.

Before returning any orders or products, you must first send an e-mail to info@cottonage.com, along with the four digit order ID number and include the first and last name of the purchaser followed by a daytime phone number, e-mail address, and reason for your return. Upon receiving your e-mail, the CottonAge Return Department will send you a reply message, providing you with the return address and a Return Merchandise Authorization Number (RMA Number.) Products returned without the RMA# will not be accepted. Once you have received your RMA#; you must write that RMA# anywhere on the exterior portion of the package (preferably on top). You can ship back your order via USPS, Fedex or any third party carrier that can provide a tracking number. Please note that all packages and returns must be within 60 days the invoice was created. CottonAge.com reserves the right to modify its exchange and return policy.