Is there a minimum order requirement?
There is NO minimum order requirement to order from CottonAge.com. You will however find minimum quantity discount pricing information on each product’s details page.
Do I get discount pricing for ordering larger quantities?
We often offer discounted pricing for larger quantities ordered. Please see the Details page of each product for specific quantity pricing.
Please note: After you have added items to your Shopping Cart, you may edit the quantity of each item in the Shopping Cart and then click “Update item”. The applicable quantity discount will automatically apply.
When will my order ship?
At CottonAge.com, when we receive your online order, we make every effort to ship your items on the same business day, Monday through Friday. Please keep in mind that we operate during Pacific Standard Time. Place your order BEFORE 3:30pm PST to have your order shipped the same day. If the order is not shipped same business day, it will ship the following business day. If we have any issues causing delays with shipping your order, we will call or email you to advise. If you have any urgent shipping needs, please call us to make special arrangements for shipment scheduling or expedited servicing needs. All orders are typically shipped via UPS Ground delivery service unless otherwise indicated and paid for on your order.
Canadian shipments are shipped via UPS Standard delivery, arriving in approximately 5-7 business days. Customers are responsible for import duties, broker fee, and etc. As required by your country’s law and customs rule.
I am placing a large order. How long will it take to ship out?
For orders totaling over $1,000.00, we may request a Credit Card Authorization Form be filled out by you. We will request the form to be processed and on file with us before your shipment leaves our warehouse. This is to ensure your financial safety. We will contact you for orders that require this form to be submitted. It may take 2-3 business days to process a Credit Card Authorization Form before your order is shipped.
Shipping and Delivery Time/ When will I receive my order?
At CottonAge.com, we make every effort to ship your order the same business day. Most orders will be received in 3-5 business days. Please refer to the displayed UPS map and refer to Policies page for more information. If you have special shipping needs or require expedited shipping, please do not hesitate to call us for assistance. We will make every effort to accommodate your needs.
Will my entire order ship in one box?
This will depend on how many items you have ordered. On occasion, we will be shipping an item from another warehouse and you may be receiving multiple boxes.
Will my package be delivered on a Saturday?
No. The only way you will expect a delivery by UPS on a Saturday is if you have made special arrangements with us by phone on a Friday for UPS NEXT DAY AIR with a special indication and an additional charge for Saturday delivery.
Do you offer FREE Shipping?
We do offer FREE Shipping on orders of $100 or more. Any order with a subtotal under $100.00 will incur a flat shipping rate of $7.99.
If you need your order expedited, the UPS expedited shipping cost will be available for display at the Shopping Cart page. You will also be able to change your shipping method (with method and cost options displayed) at the time of Checkout.
How much will it cost to ship to Canada?
Our shipping charges to Canada are based on weight of your merchandise and UPS delivery fees. Once you have added all items to your shopping cart, please proceed to Checkout and enter all appropriate information including shipping address. The next page will display your total shipping cost.
Canadian shipments are shipped via UPS Standard delivery, arriving in approximately 5-7 business days, pending Customs clearance. Customers are responsible for their own import duties and brokers fee, as required by your country’s law and customs rule.
Do you ship outside of the U.S.?
At CottonAge.com we will ship anywhere in the U.S., Puerto Rico or Canada.
Do you drop-ship or blind-ship?
No. We do not drop-ship or blind-ship.
What size do I choose?
Adult Bathrobes:
Most of our robes are uni-sex in style and OSFM (One Size Fits Most). Robes are all generously sized to fit a wide range of measurements. You will find that a few of our adult bathrobe styles are also available in size Small and XX-Large. Please see each item’s Details page for more information about size options and measurements.
Children’s Bathrobes:
Children’s Robes are designed to be an average fit for ages 3-6 years old (Small/Medium) and 7-11 years old (Large) Please see each item’s Details page for more information about sizing and measurements.
In regards to all other Apparel, please refer to descriptions, measurements and photos to help you best decide on what size will be right for you.
Will the item shrink?
Most of our items are pre-washed. However, due to the nature of some fabrics, some shrinkage will still occur after laundering. Always follow care instructions on the label.
Will you carry this item all of the time?
We make every effort to stock our most popular items all year round. We cannot promise that we will have every item stocked year after year. Products may change or be discontinued at any time.
Will the price be the same if I call back next month to order?
As we do make every effort to pass savings down to our customers and keep our prices competitively low, we cannot guarantee that our prices will remain the same month after month. We will occasionally have price increases when it is absolutely necessary to cover costs. Current prices will always be displayed on our website at CottonAge.com.
Can I get my items with Custom Embroidery?
Yes. We do offer custom embroidery of your logo or custom graphics. The first time set-up fee is $50.00 per logo or graphic, and $3.99 per item embroidered (generally a 4x4 inch application, properly scaled). We require a minimum order of 12 items to be embroidered. Items cannot be returned once the embroidery is complete. If you prefer, a sample embroidery swatch will be sent to you and we will await your approval of the sample before application begins. Completion and delivery time is approximately 7-10 days after you have approved the sample swatch.
Do you offer screen-print services?
Yes. We do offer screen-printing for your custom logo or custom graphics. The first time set-up fee is $30.00 per logo or graphic, and $2.99 per item printed. We require a minimum order of 12 items to be screen-printed. Pricing may vary according to size of your logo and quantity ordered. Items cannot be returned once the screen-printing is complete. Please get in contact with us via phone to discuss details for your screen print order. (855) 826-8866.
Do you offer Personalization?
Yes. We do offer an Embroidered Personalization service for most items. The charge to personalize your item is $7.99 per name or initials. Please select the Personalization option, select font, thread color and input the name or initials you would like to have embroidered. Please pay special attention to your input of capital versus lower-case letters. There is an extra space for Additional Notes to indicate which item is to be embroidered or any further notes that are applicable. Many individual items at CottonAge.com will also have an option for Personalization on their Details page. During your checkout process, there is also a Customer Notes section if you have any further instructions for your Personalization wishes.
What are my options for Payment Method?
We accept most major credit cards, personal or company checks, and PayPal for payment of your order. If paying by check, please send it to 4021 W. Chandler Ave., Santa Ana, CA. 92704 and note your Order id # on the check. Orders will be shipped upon check clearance of 5-10 business days. You will be sent an email as soon as your check is received followed by another email when your order is shipped.
What happens when an item displays Out of Stock or is on back-order?
Due to the overwhelming popularity of some of our products, you may find something to be Out of Stock or on backorder. A product may be placed on Backorder until additional inventory is received. If an item turns out to be on backorder, we will let you know via email or a telephone call. If an item is displayed to be Out of Stock on the website, it will not be available for purchase until we have restocked the item. CottonAge.com shopping website will be updated with product availability as soon as possible. If we have informed you that your item is on backorder, it will be filled as soon as product is restocked and a shipment confirmation email will be sent to you immediately. If you have questions about Out of Stock or backordered items, please contact us
How do I change or cancel my order?
We do our best to ship all orders the same day that the order is received. If you would like to change or add items to your order, please call us immediately at (714) 241-8172 or email us at contact us. We will make every effort to accommodate your request to modify or cancel an order before the order is shipped out. If the order has already entered the shipping process, it cannot be changed or cancelled. However, you may return your items once you have received them. If you would like to return an order, please note our Exchange and Return Policy.
How do I track my order?
Once your order is shipped you will receive an email with your shipment tracking number. Please keep the tracking number to reference the status of your shipment. If you do not receive your shipment within a reasonable time, please email us with your invoice/order i.d. number, name, contact info, and tracking number and indicate the best time to reach you.
What if I lost my password?
If you have lost or do not remember your username and password, choose the Recover Password option. You will be asked for your email address, shortly you will receive the information you gave when you registered. If you need to change your username or password please contact us.
Do you have an Affiliate Program?
As an e-commerce affiliate, you place our links/banners on your website. When a visitor to your site clicks on the link and makes a purchase at our site, you earn a commission (percent of sale). We handle the entire shopping and buying experience through our e-commerce channel.
Click here to join for affiliate program.
What is your Exchange and Return Policy?
We will be glad to refund or exchange any new and unused merchandise. If you would like to return an item, you are entitled to a replacement, refund, or exchange within 60 days of the date of purchase. The refund or exchange will not include any shipping charges shown on your invoice. A refund or exchange value will amount to the total cost of the product plus any applicable sales tax. Shipping charges will not be refunded.
To return products, send an e-mail including the first and last name of the purchaser, invoice number, day time phone number, e-mail address, and reason for return. Upon receiving your return request, CottonAge.com will send you a reply with return instructions and a CottonAge.com return number (RMA#). Upon receipt of the RMA#, repack the items, enclose a copy of the original invoice, and return the package within 5 days via mail, UPS, RPS, Federal Express, or any other courier that issues a tracking number. The RMA# must appear on the outside of all packages. Products returned without the RMA# clearly indicated will not be accepted. Refunds or exchanges will be processed within 2-4 business days.
We suggest you keep a tracking number from your shipper for your records. CottonAge.com reserves the right to modify its Exchange and Return Policy.
Privacy Policy
CottonAge.com has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: CottonAge.com.
1. Notification of Changes:
If CottonAge.com makes changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time. If we change the way we use you[r] personally identifiable information we will notify you via electronic mail and you will have the option to "opt-out" of that new use.
2. Opt-out of Communication:
We may from time to time send you e-mail or other communications regarding current promotions, specials and new additions to the CottonAge.com site. You may "opt-out," or unsubscribe from our newsletters by following the unsubscribe instructions in any e-mail you receive from us.
3. Cookies:
We use cookies to help identify you when you visit our store and to customize your experience. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site.
4. Security:
At CottonAge.com you can be assured that your personal information is secure, consistent with current industry standards. In order to most efficiently serve you, credit card transactions are handled by established third party banking. They receive the information needed to verify and authorize your credit card or other payment information.
5. Legal Disclaimer:
Occasionally CottonAge.com may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. CottonAge.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
6. Third Parties:
The information collected by CottonAge.com is used only for the limited purposes of processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, and to notify you of products or special offers that may be of interest to you. We do not sell or rent our customer information to any outside party under any circumstances.
7. Log Files:
When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, and IP address. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials.
