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Shipping and Delivery Time
Shipping cost will be displayed at the Shopping Cart page when adding items to your cart. We typically ship the same or next business day that your order is placed, Monday through Friday. We ship UPS Ground delivery method unless otherwise indicated in your shipping options. If you have any special shipping requests, please contact us immediately and we will make every effort to accommodate.
We also offer drop-shipping and blind-shipping. The shipment will be per your instructions and will not include promotional items or invoices. Please email us at support@cottonage.com or call us at (714) 434-4916 with any special instructions.
If you would like to pick up your order in person, please call us ahead
of time at (714) 434-4916 to let us know you are coming. We will have
your order boxed and ready to go.
Exchange and Return Policy
We
will be glad to refund or exchange any new, unused merchandise. If you
would like to return an unused item, you are entitled to a replacement,
refund, or credit within 30 days of the date of purchase. The refund or
credit will not include any shipping charges shown on your invoice. A
refund or credit will amount to the total cost of the product plus any
applicable sales tax. Shipping charges will not be refunded.
To return products, send an e-mail to order@CottonAge.com including the
first and last name of the purchaser, invoice number, day time phone number,
e-mail address, and reason for return. Upon receiving your request, CottonAge.com
Returns Department will send you a reply with the return address and a CottonAge
Return Number"(RMA#). Upon receipt of the RMA#, repack the items, enclose
a copy of the original invoice or packing slip, and return the package within
5 days via mail, UPS, RPS, Federal Express, or any other courier that issues
a tracking number. The RMA# MUST appear on the outside of all packages. Products
returned without the RMA# clearly indicated will not be accepted.
We suggest you keep a tracking number fro your shipper for your records. CottonAge.com
reserves the right to modify its exchange and return policy
Privacy Policy
CottonAge.com has created this privacy statement in order to demonstrate
our firm commitment to privacy. The following discloses our information gathering
and dissemination practices for this website: CottonAge.com.
1. Notification of Changes:
If
CottonAge.com makes changes to any terms or conditions of the Privacy
Policy, the changes will be posted in this document so that you will
always know what information we gather, how we might use that
information and to whom we will disclose it. We may change, modify, add
or remove portions of this Policy at any time. If we change the way we
use you[r] personally identifiable information we will notify you via
electronic mail and you will have the option to "opt-out" of that new
use. At any time, you may later review or update the personal
information we have collected online from you by contacting us at: info@CottonAge.com.
2. Opt-out of Communication:
We may from time to time send you e-mail or other communications regarding
current promotions, specials and new additions to the CottonAge.com site.
You may "opt-out," or unsubscribe from our newsletters by following
the unsubscribe instructions in any e-mail you receive from us, or by sending
an e-mail to info@CottonAge.com.
3. Cookies:
We use cookies to help identify you when you visit our store and to customize
your experience. The cookies make your use of the site easier, allow you to
retrieve an earlier shopping cart, make the site run more smoothly and help
us to maintain a secure site.
4. Security:
At CottonAge.com you can be assured that your personal and account information
is secure, consistent with current industry standards. In order to most efficiently
serve you, credit card transactions are handled by established third party banking.
They receive the information needed to verify and authorize your credit card
or other payment information.
5. Legal Disclaimer:
Occasionally CottonAge.com may be required by law enforcement or judicial
authorities to provide Personally Identifiable Information to the appropriate
governmental authorities. We will disclose Personally Identifiable Information
upon receipt of a court order, subpoena, or to cooperate with a law enforcement
investigation. CottonAge.com fully cooperates with law enforcement agencies
in identifying those who use our services for illegal activities. We reserve
the right to report to law enforcement agencies any activities that we in good
faith believe to be unlawful.
6. Third Parties:
The information collected by CottonAge.com is used only for the limited
purposes of processing orders, keeping you informed about your order status,
for statistical purposes, for improving our site and its performance, and to
notify you of products or special offers that may be of interest to you. We
do not sell or rent our customer information to any outside party under any
circumstances.
7. Log Files:
When you order from us, we collect personally identifiable information from
you. If you order one of our products or services, we will collect and maintain
your name, e-mail address, billing address, shipping address, telephone number,
product selections, credit card or other payment information, order number,
and IP address. We collect this, and other information, as disclosed in this
Policy, in order to fill your order, to communicate with you about your order
and to send you promotional materials.
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We also ship to CANADA