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Policies

Shipping and Delivery Time

Cottonage.com online store is open 24/7. If you order before 3:00pm(Pacific Standard Time), usually we are processing and shipping your orders in the same or the next business day. Receiving your order depends on the shipping options and the shipping address. We ship your orders via FedEx.

Delivery calculation time does NOT include the day of shipping, weekends or holidays!

Shipping charges: Shipping charges depend on shipping weight, method and destination. Shipping rates calculated automatically when you add the items to your cart. If you want to see shipping methods and prices, please add the items you would like to purchase to your shopping cart and follow the steps. Once the shipping address is entered, the actual shipping charges to your location will appear with the shipping options before the payment.

Canadian shipments are carried via FedEx Standard delivery arriving in approximately 5-7 business days, pending Customs clearance. The shipping cost of your particular order going to a Canadian delivery address will be displayed after the shipping address is submitted. Canadian shipment recipients are responsible for Customs duties, taxes and any applicable broker fees per Canadian Customs import guidelines, upon delivery.

Please contact us for drop- ship services.

If you would like to pick up your order in person, please place your order online and then call us at (714) 241-8172 to let us know when you are coming for pick-up. We will have your order boxed and ready for you. If any shipping charges apply, we will issue a refund at the time of pick-up.

FedEX Shipping Ground Map

FedEX Shipping Ground Map

What is your Exchange and Return Policy?

We will be glad to refund or exchange any new or unused merchandise. If you would like to return a product that is in new or unused condition, you are entitled to a replacement, refund, or credit within 60 days of the date of invoice. If the return is not a result of our error and your item is returned in new condition within 60 days of delivery we will refund the full cost of the merchandise minus the original shipping and handling fees. Personalized items will not be eligible for refund or return. If there is ever a problem with a shipment, we must be notified within 60 Days of the invoice receipt date to replace or reship any items.

To return products, send an e-mail to info@cottonage.com including the name and last name of the purchaser, day time phone number, e-mail address, and reason for return. Upon receipt of your e-mail, the Cottonage.com Return Department will send you a reply with the return address and a "Cottonage Return Number"(RMA#). Products returned without the RMA# will not be accepted. Upon receipt of the RMA#, repack the items, enclose a copy of the original invoice or packing slip, and return the package within 5 days via mail, FedEx, RPS, Federal Express, or any other courier that issues a tracking number. The RMA# MUST appear on the outside of all packages and returns must be within 60 Days of invoice receipt. Cottonage.com reserves the right to modify its exchange and return policy.

We suggest you keep a tracking number from your shipper for your records. CottonAge.com reserves the right to modify its Exchange and Return Policy.

Privacy Policy

CottonAge.com has created this privacy statement in order to demonstrate its firm commitment to privacy. The following discloses its information gathering and dissemination practices for this website: CottonAge.com.

1. Notification of Changes:

If CottonAge.com makes changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document. CottonAge.com will advise what information is gathered, how it might be used and to whom it will be disclosed. We may change, modify, add or remove portions of this policy at any time. If we change the way we use you[r] personally identifiable information we will notify you via electronic mail and you will have the option to "opt-out" of that new use. At any time, you may later review or update the personal information we have collected online from you by contacting us.

2. Opt-out of Communication:

We may from time to time send you e-mail or other communications regarding current promotions, specials and new additions to the CottonAge.com site. You may "opt-out," or unsubscribe from our newsletters by following the unsubscribe instructions in any e-mail you receive from us.

3. Cookies:

We use cookies to help identify you when you visit our store and to customize your experience. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site.

4. Security:

At CottonAge.com you can be assured that your personal and account information is secure, consistent with current industry standards. In order to most efficiently serve you, credit card transactions are handled by established third party banking. They receive the information needed to verify and authorize your credit card or other payment information.

5. Legal Disclaimer:

Occasionally CottonAge.com may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. CottonAge.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

6. Third Parties:

The information collected by CottonAge.com is used only for the limited purpose of processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, and to notify you of products or special offers that may be of interest to you. We do not sell or rent our customer information to any outside party under any circumstances.

7. Log Files:

When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, and IP address. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials.

Mystery Box Policy

General Conditions: CottonAge.com reserves the right to cancel, suspend and/or modify the Giveaway whenever it is needed. CottonAge.com reserves the right in its sole discretion to disqualify any individual it finds to be tampering with the entry process or the operation of the Giveaway or to be acting in violation of these stated official rules. Employees of CottonAge.com are not allowed to participate in mystery box giveaway. There is no purchase required to be eligible to win this prize. Each person can only win one (1) mystery box. Entrants are not allowed to choose size, color or design which are related to prize. This prize is not transferable, not good for exchanging with any other product on the website for sale. The winner has the right to refuse to receive the material at their own responsibility.

Eligibility: Participants of this giveaway must be only U.S. Residents who are 18 years old or older. This giveaway is subject to all applicable federal, state, and local laws and regulations. Void where prohibited. Participation constitutes entrant's full and unconditional agreement to these official rules and administrator's decisions, which are final and binding in all matters related to the Giveaway. Winning a prize is contingent upon fulfilling all requirements set forth herein.

Timing: Entrants may earn surprise free giveaway items that are not disclosed in detail. Each surprise present value might not be equal to other mystery box presents. The location of the mystery box might change constantly without any prior notice. CottonAge’s server and time stamp solution is the official time keeping device for the Giveaway therefore the timing of the surprise present to be active is going to be determined by the server on a daily basis.

How to enter: During the giveaway participation period, everyday a lucky customer who finds one of our mystery boxes will be able to add the daily prize to their shopping cart free of charge. Every day there will be new mystery boxes added under various product categories. Limit one (1) surprise box per customer. Consecutive surprise box winner will not be able to receive a second time surprise box after check-out within twenty four (24) hours.

Publicity: Except where prohibited, participation in the Giveaway constitutes winner's consent to Sponsor's and its agents' use of winner's name, likeness, photograph, voice, opinions and/or hometown and state for promotional purposes in any media, worldwide, without further payment or consideration.

CottonAge.com

1(714) 241-8172
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