Shipping and Delivery Time
Shipping is FREE on orders that subtotal $100 or more when delivering to a U.S. address within the 50 states only. Hawaii and Alaska will incur a discounted shipping charge that will be displayed after your shipping address is submitted during the Check Out process. We will ship your order the same or next business day of the order placement, Monday through Friday. We ship UPS Ground delivery method unless otherwise indicated in your shipping options. If you have any special shipping needs, please contact us immediately and we will make every effort to accommodate. Please be advised that during the end of year holidays, shipping times may be delayed by a day or two. We always make every effort to ship your order as speedy as possible.
Canadian shipments are carried via UPS Standard delivery arriving in approximately 5-7 business days, pending Customs clearance. The shipping cost of your particular order going to a Canadian delivery address will be displayed after the shipping address is submitted. Canadian shipment recipients are responsible for Customs duties, taxes and any applicable broker fees per Canadian Customs import guidelines, upon delivery.
We no longer offer drop- ship or blind-ship services.
If you would like to pick up your order in person, please place your order online and then call us at (714) 241-8172 to let us know when you are coming for pick-up. We will have your order boxed and ready for you. If any shipping charges apply, we will issue a refund at the time of pick-up.
Exchange and Return Policy
We will be glad to refund or exchange any new and unused merchandise. If you would like to return an unused item, we will honor an exchange or refund within 60 days of the date of purchase. The value of the exchange or refund will not include any shipping charges. An exchange or refund will amount to the total cost of the product plus any applicable sales tax. Shipping charges will not be refunded. Products that have been ordered with custom Embroidery or Personalization will not be eligible for exchange or refund.
To return an item, Contact Us including the first and last name of the purchaser, invoice number (order i.d. #), day time phone number, e-mail address, and reason for return. Upon receiving your return request email, CottonAge.com will send you a reply with the return shipping address and an RMA number. Upon receipt of the RMA number, repack the items with care, enclose a copy of the original invoice, and return the package within 5 days via USPS, UPS, RPS, Federal Express, or any other courier that issues a tracking number. The RMA number MUST appear on the outside of all packages. Products returned without the RMA number clearly indicated will not be accepted.
We suggest you keep a tracking number from your return shipment for your records. CottonAge.com reserves the right to modify its exchange and return policy and will be stated here in this advisory.
Privacy Policy
CottonAge.com has created this privacy statement in order to demonstrate its firm commitment to privacy. The following discloses its information gathering and dissemination practices for this website: CottonAge.com.
1. Notification of Changes:
If CottonAge.com makes changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document. CottonAge.com will advise what information is gathered, how it might be used and to whom it will be disclosed. We may change, modify, add or remove portions of this policy at any time. If we change the way we use you[r] personally identifiable information we will notify you via electronic mail and you will have the option to "opt-out" of that new use. At any time, you may later review or update the personal information we have collected online from you by contacting us.
2. Opt-out of Communication:
We may from time to time send you e-mail or other communications regarding current promotions, specials and new additions to the CottonAge.com site. You may "opt-out," or unsubscribe from our newsletters by following the unsubscribe instructions in any e-mail you receive from us.
3. Cookies:
We use cookies to help identify you when you visit our store and to customize your experience. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site.
4. Security:
At CottonAge.com you can be assured that your personal and account information is secure, consistent with current industry standards. In order to most efficiently serve you, credit card transactions are handled by established third party banking. They receive the information needed to verify and authorize your credit card or other payment information.
5. Legal Disclaimer:
Occasionally CottonAge.com may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. CottonAge.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
6. Third Parties:
The information collected by CottonAge.com is used only for the limited purpose of processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, and to notify you of products or special offers that may be of interest to you. We do not sell or rent our customer information to any outside party under any circumstances.
7. Log Files:
When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, and IP address. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials.
CottonAge.com
1(855) 826-8866
1(714) 241-8172
Contact Us
